Privacy Policy

1. Introduction

At CaptrFit ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Payment information (processed securely through Mollie)
• Membership preferences and fitness goals
• Communication preferences
• Subscription management data (cancellation requests, reasons for cancellation, subscription status)
• Booking and attendance history

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process your membership and payments
• To manage your bookings and schedule
• To process subscription changes, cancellations, and commitment tracking
• To send you important updates and notifications
• To respond to your inquiries and provide customer support
• To improve our services and user experience through analysis of cancellation feedback and usage patterns
• To comply with legal obligations, including contract enforcement and payment processing

Cancellation Information

When you request to cancel your subscription, we may ask you to optionally provide a reason for cancellation. This information helps us improve our services and understand member needs better. Providing a cancellation reason is entirely voluntary and will not affect your ability to cancel your subscription or the timing of your cancellation. We will never share this information publicly or use it in any way that could identify you personally. Aggregated, anonymized cancellation data may be used for internal analytics to improve member satisfaction and retention.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and services (e.g., Mollie for payments, Nuki for access control)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure storage of personal information
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings. Essential cookies are necessary for the website to function properly.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: